(03) 94592317 info@metastockaustralia.com.au
FAQ’s

MetaStock – FAQ’s

If you cannot find the answer to your question on this page, please click here to email our support team.

1 What is Thomson Reuters MetaStock?

Thomson Reuters MetaStock is a software pro ram that is designed to help you make better decisions about when to buy and sell in the Equities, Forex, Futures, and Commodities markets. Thomson Reuters Metastock RT is our real-time product that is powered by Thomson Reuters Eikon for Retail Traders – without it, your Metastock RT product will not have data. Thomson Reuters MetaStock is our end of day product that is powered by Thomson Reuters DataLink data – without it, your MetaStock End of Day product will not have data. Metastock V15 now gives users the option of choosing your own data vendor or using Metastock with Reuters Datalink.

We continue our partnership with Australia’s best ASX and USA Equities, World Futures & Forex local data provider for use in Metastock V15. We offer this data at great rates and provide full support, for more information please email info@metastockaustralia.com.au or call us on 03 9459 2317.

2. What is the difference between End-of-Day and Real-Time?

Real-time traders use intra-day data (prices that are constantly updating throughout the day) to make decisions about when to buy and sell during the trading day, this also allows you to look at different time frames (examples, 1 Min, 8 Min, 30 Min etc.). End-of-day traders access their data (Date, Open, High, Low, Close and Volume for the day after the markets have closed. Some markets like the ASX have what is called Intra-day snapshot data available which can be used with Metastock DC 14,15 and older Local data versions of Metastock from 11 lower.

Snap  shot data works like this with our local data.

The snap shot is a 20 minute delayed snapshot of the data each hour during the day sent through from the exchange.

So the first one is available at 11.20am each day. If you close Metastock and do an update at 11.20am, you will get the data (open, high, low, close and volume @ 11.00am).

The exchange sends the next snapshot at 12.20 for the 12.00 noon data, open stays the same, high, low, close and volume are updated on that one bar to reflect the 12.00 noon update.

If you do an update at say 12.45, you still get the 12.00 update,(only one snapshot per hour 20 mins delayed) the next change is at 1.20 for the 1.00 etc during the day.

If using Datalink the ASX portion of the market with update automatically when you refresh your open charts or display the intraday data if you open a chart after 11.20 am AEST.

3. What is QuoteCenter (for use with MetaStock 7.2 – MetaStock 11)?

QuoteCenter is a software and data module that receives real-time data provided by Thomson Reuters. QuoteCenter can be used by itself or the real-time data can be used to power MetaStock Pro.

4. What is Thomson Reuters Eikon for Retail Traders?

Thomson Reuters Eikon for Retail Traders is a software and data module that empowers you with advanced, fully customizable analytical capabilities, and comprehensive cross asset data. It gives you a full breadth of global, economic, and critical market news to help you quickly identify the best ways to use and manipulate information.

5. If I’m a professional trader, can I use Thomson Reuters Eikon for Retail Traders?

No, Thomson Reuters Eikon for Retail Traders is only for Non Professionals as defined by the New York Stock Exchange: Nonprofessional Subscriber means any person who is not: (i) registered or qualified with the Securities and Exchange Commission, the Commodities Futures Trading Commission, any state securities agency, any securities exchange or association, or any commodities or futures contract market or association; (ii) engaged as an investment advisor; nor (iii) employed by a bank or other organization exempt from registration under Federal and/or state securities laws to perform functions that would require him or her to be so registered or qualified if he or she were to perform such functions for an organization not so exempt. If you are a Professional, please contact Thomson Reuters Business Direct for the appropriate market data platform at 1-800-435-0101 (Select Option 6) in North America.

6. What is Thomson Reuters DataLink?

Thomson Reuters DataLink is an end-of-day data service that provides the following data fields for a symbol: Date, Open, High, Low, Close, Volume, and Open Interest. The historical data goes back at least 15 years, often times with more. There are many different software programs that are compatible with Thomson Reuters DataLink using the Downloader program.

7. What is the difference between Thomson Reuters Metastock RT and Thomson Reuters Metastock?

Thomson Reuters Metastock RT – Our premium technical analysis and charting software product for real-time traders. Thomson Reuters MetaStock – Our award winning analysis program that is designed to help you make decisions about when to buy and sell in the stocks, FOREX, Futures, and Commodities markets based on end-of-day data.

8. What is the difference between the subscription version of MetaStock and the purchase version of MetaStock?

MetaStock can either be subscribed to on an ongoing basis or purchased outright. The subscription includes the MetaStock software and accompanying data feed and can be paid for on a monthly or yearly basis. If the subscription is cancelled, neither the software nor the data feed are accessible. The purchase version contains the MetaStock software only and is purchased for a one-time charge. The software is always accessible because you own it and have paid for it outright but would not allow you to plot any data without an active data subscription. With this option, you will have to sign up for a data feed separately to run data into the program. Our sales department can help you decide which option is best for you.

9. What data feed do you need for Thomson Reuters MetaStock RT?

Thomson Reuters Metastock RT works with Thomson Reuters Eikon (XENITH) for Retail Traders. The Thomson Reuters Eikon data feed gives Thomson Reuters MetaStock Pro the highest quality analysis at the best price.

10. Do I have to use Thomson Reuters data feed with Metastock 15?

No, the current version of MetaStock 15 works with Thomson Reuter’s data or if you prefer, you can use your local Metastock data supplier. Please contact us on info@metastockaustralia.com.au or call 03 9459 2317 to discuss all your local data service options.

11. What time frames can be displayed inside MetaStock?

Other than tick by tick bars, real-time versions of MetaStock can display any intraday time frame in the range of 1 minute to 1439 minutes. For our end-of-day customers, any combination of daily, weekly, monthly, quarterly, or yearly bars can be displayed.

12. Is MetaStock compatible with Microsoft’s new Vista operating system?

MetaStock 10.0 and earlier versions are not Vista compatible. Running MetaStock 10.0 or earlier versions on Vista is not recommended, nor will it be supported by MetaStock. MetaStock 10.1, released March 2007 is Vista compatible.

14. What are the system requirements?

Operating System
  • Windows 7: 32 & 64 bit versions, Service Pack 1 supported, Enterprise, Professional, Ultimate, Home Premium
  • Windows Vista: 32 & 64 bit versions, Service Pack 1 required, Service Pack 2 supported, Business, Enterprise, Ultimate
  • Windows XP: 32-bit version only, Service Pack 3 or higher, Professional Edition
  • Macs are not officially supported; however click here for information on running MetaStock on a Mac
Processor
  • Intel Core 2 Duo 2.4 GHz or higher
RAM
  • Minimum: 2 GB RAM
  • Recommended: 4 GB RAM (6 GB if running MetaStock Pro and Thomson Reuters Eikon simultaneously on either Windows 7 or Vista)
Hard Disk
  • 750 MB disk space
Internet Connection
  • Minimum: 256kb upload and download
Other
  • Microsoft .Net Framework Version 3.51 SP1
  • Adobe Acrobat Reader Version 7.0 or higher
  • Microsoft Office 2003 (or higher)

14. Running MetaStock on a Mac (Apple)

Officially MetaStock is not supported when installed onto a Mac computer. However, we have several clients using MetaStock on the new Macs with the Intel processor and they have reported that they’ve encountered minimal issues. While we haven’t tested MetaStock on Macs, our discussions with customer using it indicate that for the most stable Mac environment, the Windows operating system must be running through a Mac application called Boot Camp. Similar applications may not work properly (for example Parallels or Virtual Machine). MetaStock software installed on a Mac computer is eligible for the 30-Day Money Back Guarantee. All conditions and requirements apply to Mac users regardless of the timing or nature of potential Mac related issues. MetaStock will make every effort to provide support for running our software on a Mac and help customers troubleshoot issues they encounter; however as we have not officially tested MetaStock in this environment, we are unable to guarantee support beyond a reasonable effort.

15. Can I download and install the software after I purchase it or do I need to have it shipped?

The following products are downloadable immediately after purchase:
Thomson Reuters Eikon for Retail Traders
Thomson Reuters Metastock RT
Thomson Reuters Metastock DC
FX Trader’s Advantage Add-On
VR Trader
MetaSwing

Once you complete your purchase, the downloadable file(s) will be located under My Account | My Downloads. In addition to downloading these products, you can also choose to have a package shipped to you that includes the software CD and manual. The manual is also available as a PDF in the software installation. For products that are not downloadable, a package must be shipped.

16. What line studies does MetaStock include?

o Andrews’ Pitchfork
o Cycle Lines
o Ellipse
o Equidistant Channel
o Fibonacci Arcs, Fans, Retracements
o Fibonacci Time Zones
o Gann Lines, Fans, Grids
o Linear Regression Trendline
o ODDS™ Probability Cones
o Quadrant Lines
o Raff Regression Channel
o Rectangle
o Speed Resistance Lines
o Standard Deviation Channel
o Standard Error Channel
o Tirone Levels
o Trendlines
o Triangle